잉글리쉬쇼핑

ACCEPTING EXCUSES FOR NOT MEETING COMMITMENTS

• 요구사항 불이행 이유에 대한 수긍 관련의 대화 표현:
  
  A: So tell me again, why couldn't you get the supplies I ordered?
  
  B: Well I ordered them when you asked, but the supplier said they might need to back order them.
  
  A: When do you think they will finally arrive?
  
  B: I think maybe by Tuesday.
  
  A: If they don't arrive by then, what are our options?
  
  B: I could try another supplier down the street.
  
  A: That would work for me.
  
  B: OK, I will stay on it and let you know how it's going.
  
  A: Thank you for taking care of the problem.
  
  B: Thank you for your business. We appreciate you as a client.
  
  (source: https://www.eslfast.com/robot/topics/employment/employment18.htm)