잉글리쉬쇼핑

Calling the Insurance Company

• 자동차 보험료 인상과 관려한 대화 표현:
  
  A: How may I help you?
  
  B: I need to ask you something about my insurance.
  
  A: What's your question?
  
  B: Did you make any changes to my insurance?
  
  A: What kind of changes are you referring to?
  
  B: My premium isn't the same.
  
  A: Is there a problem with your premium?
  
  B: Did you guys raise my premium?
  
  A: Yes, we did go up on the premiums.
  
  B: Why wasn't I told of this change?
  
  A: I apologize, and next time we will make sure to let you know.
  
  B: I'd appreciate that.
  
  (source: https://www.eslfast.com/robot/topics/transport/drive20.htm)